Privacy Policy

The current version of this Privacy Statement is applicable as of May 25, 2018.

Our Specifications et cetera

Administrator of data

Myer-Emco Ltd is the data controller in relation of this website and the information it collects.

Information that we gather

We gather and utilise information about website visitors in accordance with the policies outlined below:

Information from the web server’s logs

Our website is hosted on a server that is provided by a third party. Whenever you visit our website, our website server automatically records the IP address you are using to access our website as well as other information about your visit including the pages you accessed, the information you requested, the date and time of the request, the source of your access to our website (e.g., the website or URL (link) that referred you to our website), as well as the browser version and operating system you are using.

It is important to note that our server is situated in the United Kingdom.

The use of website server log information for IT security purposes is becoming more common.

Our third-party hosting provider saves server logs in order to maintain network and information technology security, as well as to ensure that the server and website stay secure. Among these activities is the analysis of log files to aid in the identification and prevention of unauthorised network access, the spread of malicious code, denial of service assaults, and other cyber threats, by identifying unusual or suspicious activity in log files.

Unless we are researching suspicious or potentially criminal conduct, we do not make, and we do not let our website server provider to make, such attempt to identify you from the information acquired through server logs unless we are investigating suspect or potentially criminal activity.


Cookies are little text files that are transferred from a website to a user’s browser and used to store information about the user for a variety of purposes.

We make use of cookies, including necessary, functional, and analytic cookies, among other things. See our cookies policy for more information on how we use and protect the information we collect.

You have the ability to reject any or all of the cookies that we use on or via our website by modifying the settings on your browser.

Individuals who contact us in line with this section provide us with the following information, which we collect and use:


In the event that you contact us through email at the email address listed on our website, we will collect your email address as well as any other information you include in the email .

Form for contacting us

The following information is collected when you contact us using our contact form: your name, email address, and any other information you put in the message area. If you supply it, we will also gather the name of your firm.

The transmission of your information and its storage

We will keep any messages you give us through our contact form on our web servers in the United Kingdom.


In the event that you contact us by phone, we will record your phone number as well as any information you offer to us during the course of your chat with us. We do not record telephone conversations.


If you contact us by postal mail, we will collect whatever information you submit to us in any postal correspondence you send us, including your name and address.

Individuals who engage with specific parts of our website provide us with the following information, which we collect and use:

Creating an account on our website

You provide us with the following information when you register and create an account on our website (at checkout): your name, company name (if applicable), your shipping and billing addresses (including country, street address, town/city, and postcode), your phone number(s), your email address, and a password (we do not view your password).

When you place a purchase on our website, we gather some information about you.

Individuals who place orders on our website provide us with the following information, which we collect and use in the following ways:

When you place an order with us, we gather the following information:

The following necessary information is collected when you place a purchase for products or services on our website: your name, number and email address; billing location; company name (if applicable); VAT number and account password; and credit card information (if applicable) (if you create an account).

Aside from the mandatory information collected by our checkout form, we have a legal obligation to issue you with an invoice for the goods and services you have purchased from us in the event that you are VAT registered. For this purpose, we require the valid information collected by our booking form in addition to the phone number and password.

Marketing Communications.

During the checkout process, you will be given the option of opting in to receive marketing messages from us.

Offers relevant to our products and services are welcome.

The box labelled ‘I would like to receive offers about products and services via email’ allows you to indicate that you agree to receive marketing messages from us in regard to our goods and services.

We will only send you marketing emails in regard to our goods and services if you have indicated that you wish to receive such information.

Taking care of your payments

Following the completion of your order on our website, you will be required to make payment for the products or services you have purchased. In order to process your payment, we utilise the services of a third-party payment processor, known as Sage pay, Inc. In the event that you choose to process your payment through a payment gateway, the payment provider will handle the transaction.

Payment processors who are not affiliated with a financial institution

In line with their respective privacy rules, the third-party payment processors that we utilise gather, use and process your information, including payment information, on our behalf. You may learn more about their privacy policies by clicking on the following links:


For the purpose of processing orders on our website, we utilise the Woocommerce ecommerce platform. When you place orders on our website, your information will be handled by the Woocommerce software platform. When you place an order on our site, Woocommerce does not gather any personal information about you or your order.

Your information will be disclosed and used in further ways.

We describe in this section the conditions under which we will disclose information about you to third parties, and the purposes for which we may use your information in addition to those described above.

Service providers may be provided with your personal information.

Our business relies on a number of third parties to provide us with services that are essential to run our business or to help us in operating our business, and these third parties are responsible for processing your information on our behalf. The following are examples of such things:

  • Providers of telephone services (UK),
  • Providers of information technology services (UK),
  • Web designers and developers (UK),
  • Provider of web hosting services (UK).

Your information will be shared with these service providers solely to the extent that it is necessary to allow us to conduct our business operations.

For the purpose of ensuring continued compliance with laws, rules, and other legal obligations

In order to comply with the legal duties to which we are subject, we shall use and handle the information you provide to us. As an example, if we get a court order or subpoena, we may be required to reveal your information to the National Crime Agency in connection with a suspected or possible money laundering investigation.

Information about you that is disclosed to other third parties

If we need to share your information with another third party, we will do so only in the situations described below.

Providing information to Google Inc. on a regular basis.

Google obtains information on our website visitors through the usage of Google Analytics, which we employ. Google utilises this information, which includes IP addresses and information from cookies, for a variety of objectives, including to improve its Google Analytics service and to better understand its users. Google receives information on an aggregated and anonymized basis, which is used to make decisions. For additional information on what information Google collects, how it uses this information, and how to exercise control over the information supplied to Google, please read the partners page of Google’s privacy policy (found here).

Your information will only be shared with third parties that are directly or indirectly involved or affiliated with the operation of our business when it is absolutely required for us to do so. Our accountants, advisers, affiliates, business partners, independent contractors, and insurance are examples of third-party service providers.


We may share information with our accountants in order to comply with tax regulations. Examples include sharing bills we issue and receive with our accountants in order to complete tax returns and end-of-year financial statements.

Our accounting professionals are based in the United Kingdom.


Accounting, financial advisers, attorneys, and other specialists are some of the professionals who we consult on occasion. In order for these third parties to offer us with the appropriate advice, we will only share your information with them when it is absolutely required.

We have advisers in the United Kingdom that can assist you.

Business partners are people who work together.

Those companies with which we collaborate to supply goods and services that are complementary to our own or that enable us to provide goods and services that we would be unable to provide on our own are referred to as business partners. It is possible that we will share your information with our business partners in cases where you have requested services from them that are either independent of or in conjunction with our own services.

Our business partners are based in the United Kingdom, which is where we conduct business.

Data on Suppliers

We may also retain the personal information of our suppliers; if this is the case, we will treat such personal information in line with this privacy policy, as described above.

The following sorts of information will be kept by us:

  • the address of the firm;
  • the telephone number and the email address
  • (If relevant) the registration number of the firm;
  • the location of the company’s registered office
  • names of people to contact, as well as pertinent telephone and email addresses;
  • If appropriate, include your VAT number.

The bank account information of the supplier (if given) for payments to be made by us.
All of the information shown above is essential in order for us to complete our processing tasks.

How long we keep your information on file

This section outlines how long we will keep your information on file. Wherever practical, we have specified explicit retention periods for the information we collect.

Specific retention periods are in place.

In reference with our legal obligation to maintain records for tax reasons under paragraph 6, Schedule 11 of the Value Added Tax Act 1994, when you place an order for goods and services, we retain that information for a minimum of six years following the end of the financial year in which you placed your order.

When you send us an email or use our contact form, we will preserve your information for as long as is necessary to reply to and address your inquiry, as well as for a further 6 month(s), after which we will remove your information from our systems.

How we protect your personal information

Security precautions have been taken to protect your information.

Your information is protected against unauthorised or unlawful use, as well as accidental loss or destruction, by using suitable technological and organisational safeguards, which include:

  • Only sharing and providing access to your information to the extent necessary, subject to secrecy restrictions where appropriate, and on an anonymous basis whenever possible; storing your information on secure servers; only sharing and providing access to your information to the extent necessary, subject to secrecy restrictions where appropriate, and on an anonymized basis whenever possible;
  • before allowing access to information to any individual, validating that individual’s identification;
  • We encrypt any payment transactions you make on or via our website using Secure Sockets Layer (SSL) software or other comparable encryption methods.

Transmission of information to be used through the usage of email You acknowledge that the transmission of information over the internet is not completely safe, and that you are solely responsible for any information you send to us over the internet (whether by email, our website, or any other means).

In the event that you choose to submit information to us by such a method, we will not be liable for any fees, expenses, lost profits, injury to reputation, damages, liabilities, or any other kind of loss or damage that you may incur as a result of your decision.

Your legal rights

You have the following rights relating to your information, subject to certain constraints on certain rights: you have the right to access your information; you have the right to have your information deleted; you have the right to have your information deleted; you have the right to have your information deleted; you have the right to have your information deleted

  • request that your information be corrected or removed from our database;
  • you have the right to request that we limit our use of your information;
  • the right to obtain information that you have provided to us in a structured, generally used, and computer format (for example, a CSV file), as well as the right to have that information transferred to another data controller (including a third party data controller);
  • to object to the processing of your information for certain purposes (for more information, see the section below headed Your right to object to the processing of your information); and to withdraw your consent to the processing of your information for certain purposes.
  • if we rely on you giving us permission to use or handle your information, you have the right to withdraw that permission at any time. Important: If you choose to withdraw your consent, this will not impact the legality of our use and processing of your information based on your consent that occurred prior to the time of your withdrawal of consent.

Authenticating your identity

When you request access to your personal information, we are obligated by law to take all reasonable steps to authenticate your identity before providing you with access to your information.

These safeguards are intended to keep your information safe and to decrease the likelihood of identity fraud, identity theft, and other types of unauthorised access to your data.

What we do to confirm your identity

We will make an attempt to verify your identity using any information we have about you on file if we have any relevant information about you.

If we are unable to identify you based on this information, or if we do not have enough information about you, we may request original or certified copies of specific paperwork in order to be able to authenticate your identity before we are able to give you with access to your data.

If and when you submit such a request, we will be able to confirm the particular information we want in order to validate your identification in your unique circumstances.

Personal information that should not be shared

What exactly is confidential personal information?

In this context, sensitive personal information refers to information about an individual that reveals his or her racial or ethnic origin, political viewpoints, religious or philosophical beliefs, or trade union membership, genetic information, biometric information for the purpose of representing an individual, health-related information, or information about an organic person’s sex life or sexual orientation, among other things.

Our policy on the collection, use, and disclosure of sensitive personal information

It is our policy not to knowingly or willfully acquire sensitive personal information from anyone, and you should refrain from providing sensitive personal information to us.

You shall be regarded to have expressly agreed to the processing of sensitive personal information if you unintentionally or purposefully communicate that sensitive personal information to us in accordance with Article 9(2)(a) of the General Data Protection Regulation. Using and processing your sensitive personal information will be done for the sole purpose of destroying it.

Modifications to our privacy policies

Minor modifications have been made to our privacy policies.

When we make minor modifications to our Privacy Policy, we will update our Privacy Policy to reflect the changes and include a new effective date at the beginning of the document. From the time of its implementation, our processing of your information will be controlled by the procedures set out in that revised version of the Privacy Policy.

We have made significant modifications to our privacy policies.

We will tell you by posting a notice on our website if we make significant changes to our Privacy Policy or if we intend to use your information for a new or different purpose from the reasons for which it was originally acquired.

Further information is available upon request.

Children’s right to privacy

We adhere to the Children’s Online Privacy Protection Act of 1998 because we are concerned about the safety and privacy of children when they are online (COPPA). The Children’s Online Privacy Protection Act  and its supporting rules safeguard the privacy of children who use the internet. We do not intentionally contact or collect information from anybody under the age of 18 without their express consent. The website is not meant to seek any information from people under the age of eighteen (18) in any way.