The current version of this Privacy Statement is applicable as of May 25, 2018.
Myer-Emco Ltd is the data controller in relation of this website and the information it collects.
We gather and utilise information about website visitors in accordance with the policies outlined below:
Our website is hosted on a server that is provided by a third party. Whenever you visit our website, our website server automatically records the IP address you are using to access our website as well as other information about your visit including the pages you accessed, the information you requested, the date and time of the request, the source of your access to our website (e.g., the website or URL (link) that referred you to our website), as well as the browser version and operating system you are using.
It is important to note that our server is situated in the United Kingdom.
Our third-party hosting provider saves server logs in order to maintain network and information technology security, as well as to ensure that the server and website stay secure. Among these activities is the analysis of log files to aid in the identification and prevention of unauthorised network access, the spread of malicious code, denial of service assaults, and other cyber threats, by identifying unusual or suspicious activity in log files.
Unless we are researching suspicious or potentially criminal conduct, we do not make, and we do not let our website server provider to make, such attempt to identify you from the information acquired through server logs unless we are investigating suspect or potentially criminal activity.
Cookies are little text files that are transferred from a website to a user’s browser and used to store information about the user for a variety of purposes.
You have the ability to reject any or all of the cookies that we use on or via our website by modifying the settings on your browser.
Individuals who contact us in line with this section provide us with the following information, which we collect and use:
In the event that you contact us through email at the email address listed on our website, we will collect your email address as well as any other information you include in the email .
The following information is collected when you contact us using our contact form: your name, email address, and any other information you put in the message area. If you supply it, we will also gather the name of your firm.
We will keep any messages you give us through our contact form on our web servers in the United Kingdom.
In the event that you contact us by phone, we will record your phone number as well as any information you offer to us during the course of your chat with us. We do not record telephone conversations.
If you contact us by postal mail, we will collect whatever information you submit to us in any postal correspondence you send us, including your name and address.
WE COLLECT INFORMATION ABOUT YOU WHEN YOU INTERACT WITH OUR WEBSITE
Individuals who engage with specific parts of our website provide us with the following information, which we collect and use:
You provide us with the following information when you register and create an account on our website (at checkout): your name, company name (if applicable), your shipping and billing addresses (including country, street address, town/city, and postcode), your phone number(s), your email address, and a password (we do not view your password).
Individuals who place orders on our website provide us with the following information, which we collect and use in the following ways:
When you place an order with us, we gather the following information:
The following necessary information is collected when you place a purchase for products or services on our website: your name, number and email address; billing location; company name (if applicable); VAT number and account password; and credit card information (if applicable) (if you create an account).
Aside from the mandatory information collected by our checkout form, we have a legal obligation to issue you with an invoice for the goods and services you have purchased from us in the event that you are VAT registered. For this purpose, we require the valid information collected by our booking form in addition to the phone number and password.
During the checkout process, you will be given the option of opting in to receive marketing messages from us.
The box labelled ‘I would like to receive offers about products and services via email’ allows you to indicate that you agree to receive marketing messages from us in regard to our goods and services.
We will only send you marketing emails in regard to our goods and services if you have indicated that you wish to receive such information.
Following the completion of your order on our website, you will be required to make payment for the products or services you have purchased. In order to process your payment, we utilise the services of a third-party payment processor, known as Sage pay, Inc. In the event that you choose to process your payment through a payment gateway, the payment provider will handle the transaction.
In line with their respective privacy rules, the third-party payment processors that we utilise gather, use and process your information, including payment information, on our behalf. You may learn more about their privacy policies by clicking on the following links:
For the purpose of processing orders on our website, we utilise the Woocommerce ecommerce platform. When you place orders on our website, your information will be handled by the Woocommerce software platform. When you place an order on our site, Woocommerce does not gather any personal information about you or your order.
We describe in this section the conditions under which we will disclose information about you to third parties, and the purposes for which we may use your information in addition to those described above.
Service providers may be provided with your personal information.
Our business relies on a number of third parties to provide us with services that are essential to run our business or to help us in operating our business, and these third parties are responsible for processing your information on our behalf. The following are examples of such things:
Your information will be shared with these service providers solely to the extent that it is necessary to allow us to conduct our business operations.
In order to comply with the legal duties to which we are subject, we shall use and handle the information you provide to us. As an example, if we get a court order or subpoena, we may be required to reveal your information to the National Crime Agency in connection with a suspected or possible money laundering investigation.
If we need to share your information with another third party, we will do so only in the situations described below.
Providing information to Google Inc. on a regular basis.
Your information will only be shared with third parties that are directly or indirectly involved or affiliated with the operation of our business when it is absolutely required for us to do so. Our accountants, advisers, affiliates, business partners, independent contractors, and insurance are examples of third-party service providers.
We may share information with our accountants in order to comply with tax regulations. Examples include sharing bills we issue and receive with our accountants in order to complete tax returns and end-of-year financial statements.
Our accounting professionals are based in the United Kingdom.
Accounting, financial advisers, attorneys, and other specialists are some of the professionals who we consult on occasion. In order for these third parties to offer us with the appropriate advice, we will only share your information with them when it is absolutely required.
We have advisers in the United Kingdom that can assist you.
Those companies with which we collaborate to supply goods and services that are complementary to our own or that enable us to provide goods and services that we would be unable to provide on our own are referred to as business partners. It is possible that we will share your information with our business partners in cases where you have requested services from them that are either independent of or in conjunction with our own services.
Our business partners are based in the United Kingdom, which is where we conduct business.
The following sorts of information will be kept by us:
The bank account information of the supplier (if given) for payments to be made by us.
All of the information shown above is essential in order for us to complete our processing tasks.
This section outlines how long we will keep your information on file. Wherever practical, we have specified explicit retention periods for the information we collect.
In reference with our legal obligation to maintain records for tax reasons under paragraph 6, Schedule 11 of the Value Added Tax Act 1994, when you place an order for goods and services, we retain that information for a minimum of six years following the end of the financial year in which you placed your order.
When you send us an email or use our contact form, we will preserve your information for as long as is necessary to reply to and address your inquiry, as well as for a further 6 month(s), after which we will remove your information from our systems.
Security precautions have been taken to protect your information.
Your information is protected against unauthorised or unlawful use, as well as accidental loss or destruction, by using suitable technological and organisational safeguards, which include:
Transmission of information to be used through the usage of email You acknowledge that the transmission of information over the internet is not completely safe, and that you are solely responsible for any information you send to us over the internet (whether by email, our website, or any other means).
In the event that you choose to submit information to us by such a method, we will not be liable for any fees, expenses, lost profits, injury to reputation, damages, liabilities, or any other kind of loss or damage that you may incur as a result of your decision.
You have the following rights relating to your information, subject to certain constraints on certain rights: you have the right to access your information; you have the right to have your information deleted; you have the right to have your information deleted; you have the right to have your information deleted; you have the right to have your information deleted
When you request access to your personal information, we are obligated by law to take all reasonable steps to authenticate your identity before providing you with access to your information.
These safeguards are intended to keep your information safe and to decrease the likelihood of identity fraud, identity theft, and other types of unauthorised access to your data.
We will make an attempt to verify your identity using any information we have about you on file if we have any relevant information about you.
If we are unable to identify you based on this information, or if we do not have enough information about you, we may request original or certified copies of specific paperwork in order to be able to authenticate your identity before we are able to give you with access to your data.
If and when you submit such a request, we will be able to confirm the particular information we want in order to validate your identification in your unique circumstances.
In this context, sensitive personal information refers to information about an individual that reveals his or her racial or ethnic origin, political viewpoints, religious or philosophical beliefs, or trade union membership, genetic information, biometric information for the purpose of representing an individual, health-related information, or information about an organic person’s sex life or sexual orientation, among other things.
It is our policy not to knowingly or willfully acquire sensitive personal information from anyone, and you should refrain from providing sensitive personal information to us.
You shall be regarded to have expressly agreed to the processing of sensitive personal information if you unintentionally or purposefully communicate that sensitive personal information to us in accordance with Article 9(2)(a) of the General Data Protection Regulation. Using and processing your sensitive personal information will be done for the sole purpose of destroying it.
We adhere to the Children’s Online Privacy Protection Act of 1998 because we are concerned about the safety and privacy of children when they are online (COPPA). The Children’s Online Privacy Protection Act and its supporting rules safeguard the privacy of children who use the internet. We do not intentionally contact or collect information from anybody under the age of 18 without their express consent. The website is not meant to seek any information from people under the age of eighteen (18) in any way.